Legal
We are committed to protecting your personal and medical information. Here's how we handle your data.
Last updated: September 1, 2026
Secure Storage
All data encrypted with SSL/TLS
Never Sold
We never sell your personal data
Your Control
Access, edit or delete your data anytime
Dixit Livelife Physiotherapy And Fitness Care ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services.
We may collect the following types of information: • Personal Identification Information: Name, phone number, email address, date of birth, and address provided when you book an appointment, fill out a contact form, or use our chatbot. • Medical & Health Information: Medical history, current symptoms, treatment records, and other health-related information you provide during consultations or intake forms. • Technical Data: IP address, browser type, device information, pages visited, and time spent on our website — collected automatically via cookies and analytics tools. • Communication Records: Messages, emails, or chat transcripts when you contact us for support or enquiries.
We use the information we collect for the following purposes: • To provide, schedule, and manage physiotherapy services and appointments. • To communicate with you about your appointments, treatment plans, and health updates. • To send you appointment reminders, follow-up messages, or important service notifications. • To process payments and maintain accurate billing records. • To improve our website, services, and patient experience. • To comply with legal and regulatory obligations. • To respond to enquiries submitted through our contact form or chatbot.
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances: • With Healthcare Providers: If a referral or specialist consultation is required as part of your treatment, relevant medical information will be shared with your consent. • With Service Providers: We may share data with trusted third-party service providers (such as email or SMS platforms) who assist us in operating our website and services. These providers are contractually bound to protect your data. • Legal Requirements: We may disclose your information if required by law, court order, or governmental authority. • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Our website uses cookies — small text files stored on your device — to enhance your browsing experience, analyse website traffic, and remember your preferences. You can control cookie settings through your browser. Disabling cookies may affect some website functionality. We use analytics tools such as Google Analytics to understand how visitors interact with our website. This data is aggregated and anonymised.
We implement industry-standard security measures to protect your personal and medical information from unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure storage of records, and restricted access to patient data on a need-to-know basis. Despite these measures, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Medical records are retained in accordance with applicable Indian healthcare regulations. You may request deletion of your non-medical personal data by contacting us directly.
You have the right to: • Access the personal information we hold about you. • Request correction of inaccurate or incomplete information. • Request deletion of your personal data (subject to legal and medical retention requirements). • Withdraw consent for marketing communications at any time. • Lodge a complaint with a relevant data protection authority if you believe your privacy rights have been violated. To exercise any of these rights, please contact us using the details below.
Our website may contain links to third-party websites such as Google Maps. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
Our services are available to individuals of all ages, including minors, with parental or guardian consent. We do not knowingly collect personal information from children under 13 without parental consent. If you believe a child has provided us with personal data without consent, please contact us immediately.
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updated policies will be posted on this page with a revised effective date. We encourage you to review this page regularly. Continued use of our services after changes are posted constitutes acceptance of the revised policy.
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us: Dixit Livelife Physiotherapy And Fitness Care Plot No 12, Unit 6, Ganga Nagar, Bhubaneswar, Odisha – 751001 Phone: +91 99374 88371
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